Jul 10, 2014

Totally Classic. 5 stars!

I usually don’t do “sales pitches” on my blog, so stop right here if you want.  The brander in me (23 plus of studying big brands and small) can’t resist writing about my recent experience with Classic Bodyworks.

As readers of this blog know, I recently ran a red light and got hit by someone who had the right of way while I was trying to get out of the way.   stupid.  stupid.  stupid.  It happened at the main intersection of Kailua, right across the street from my State Farm Insurance Agent’s office.  They certainly have tired ot hearing from me, as over the past several year I have had a fire in my kitchen, a burglary and now this stupid people trick with my car.  Luckily no one was hurt.

I elected to take my car to RPMS, the only State Farm-approved body shop in Kailua and they had a six week wait.  I must have talked to them fifteen times before we mutually decided to send the car to Classic Bodyworks all the way out in Pearl City.   They have the right name, because my customer experience was “classic.”

Sight unseen (sight of me by them, sight of them by me) they received the car and we spoke on the phone.  Right after that I received an email confirming that the car was there and that they would start on it as soon as parts were in.  The next day they sent me an email with a tentative finish date, along with a phone call telling me I would get a completed estimate the following day, which I did.  My emailed approval was sufficient to get the work started.  The target date was July 18 (the three week time period they initially told me it would be).

Last week, I got an email and a phone call saying that my car had been moved over to painting and they were shooting for an earlier date.  Then, on Monday (7/7), I got an email saying that my car was 53% finished and they were going to easily make the target date of 7/18.  That afternoon they called me to tell me my car was ready.  Ian drove me out there to get the car yesterday, and they even sympathized with me that I had to drive all the way from Kailua (this is not the mainland; the drive was about 40 minutes).  I paid my deductible, they brought the car around and explained the details of their life-of-the-car guarantee, and I was off.  The car looked brand new.

This may seem like too many emails and phone calls to some of you, but it was just right for me.  I never had to initiate the conversation with them — their timing was just right, and its my car, after all.  The one with the GloGlo license plate and Lanikai.com on the bumper.  The car that I feel is part of me.

They kept in touch, they answered all my questions, they did a perfect job on the car, they weren’t too expensive (at least from what I could tell from the damage) and they were smart enough to under promise and over-deliver.  Big time.  So if you or a friend has any need for bodywork on your car(s) I recommend the drive out to Classic Bodyworks on Waihona in Pearl City.  The experience, from start to finished, befitted their name… Classic.

Leave a comment

Gloria. Circa 1955.

Gloria. Circa 2012.

Other than working for the American Red Cross in Korea for two years, Gloria Garvey has lived in Hawai`i since 1971. Her opinion and other writing has appeared in: The American Philatelist. Honolulu Weekly, The Honolulu Advertiser, The Honolulu Star Bulletin, The Star Advertiser, Hawai`i Reporter, Pacific Business News, Island Scene, The Design Management Journal.

Enter your email address to subscribe and receive notifications of new posts by email.